Compliance is absolutley paramount to our organisation. We monitor every single
aspect of what we do each and every day to make sure we are providing a service that you
will want to use, and refer others to as a result.
We have received the ISO 9001 award for our processes and customer services, ensuring
that our internal procedures are continually monitored against strict
benchmarks. We have been awarded Investors in People demonstrating that we genuinely invest in the training of our staff to ensure the level of service you recieve is second to none.
We are fully licensed by the Office of Fair Trading under the consumer credit
act 1974 to act as a finance broker, we are also licensed by the Data
Protection Commissioner to process the information you provide us with and we are fully
licensed with Phonepay Plus (formerly ICSTIS) to recieve calls through our £1.50 per minute premium rate
service.
In addition to our compliance procedures, we have a full money back guarantee policy which is open to any customer who is anything less than satisfied with any aspect of our service, we merely ask that you forward a copy of your telephone bill to our customer refunds department and we will refund the total cost of any calls made to our service.